24 x 7 SUPPORT SERVICES

Let’s face it – when your network or your phones go down, your productivity goes down with them. A partnership with SER can help you avoid downtime by providing a full range of support services tailored to your specific needs including:

• Regularly Scheduled Maintenance Packages – we’ll keep your network running at peak performance by first identifying your maintenance needs, then coming up with a personalized plan to meet those needs. Whether it’s once a week or once a month, we’ll work with you to come up with a program that meets your needs AND your budget.
• Prepaid Block Time – doing your own maintenance? Our prepaid block time might be just what you need to supplement your in-house IT staff. Buying a block will not only save you money, it will save you time and paperwork by simplifying the process of obtaining supplemental support services.
• Emergency Response (in as little as one hour) – when your network or phones go down, you can’t wait until the next business day for service – you want to be back in business TODAY. With our emergency response service, you can specify response in as little as one hour or up to 24 hours from the time you place your trouble call. You decide – we’ll be there.
• 24 x 7 Emergency Phone Support – sometimes the security of knowing you can pick up the phone and call an expert is just what you need to put your mind at ease. In that case, our emergency phone support service is just the ticket.

Whatever your need, SER can tailor a program that fits. The following are just a sample of the systems we service:

• Toshiba Telephone Systems
• Cisco Network Equipment
• Nortel Network Equipment
• Avaya Merlin Magix® Telephone Systems
• Lucent Partner® Telephone Systems
• AireSpace and Ortronics Wireless Systems
• Pelco Security Systems